Platform · front office

Know the margin before you discount

Most quoting tools are formatting tools. They produce a handsome document from prices somebody typed, with no idea what the work costs, so the discount conversation happens without the one number that should govern it.

0%25%50%75%100%m0m3m6m9time & materialsfixed scopethe gapcumulative cost against original estimate
Margin shown at line levelApproval by threshold, not habitConverts to an order, no re-key

What it does

Six things, specifically.

Cost-aware pricing

Each line carries loaded cost as well as price, so margin appears on the quote as it is built rather than after the engagement is delivered.

Threshold approvals

Discount depth, total value, and non-standard terms route to whoever is authorised for that specific combination, with the rule visible on the quote.

Reusable structure

Templates, standard scope blocks, and rate cards, so a quote is assembled from approved components rather than written from a previous one and edited.

Versions that survive

Every revision kept with what changed and who agreed it, because the third version is usually the one the customer refers to six months later.

Sent, opened, accepted

Delivery and acceptance tracked with an audit record, so the accepted version is a fact rather than an email somebody has to find.

Conversion, not re-entry

Acceptance produces an order carrying pricing, terms, approvals, and the revenue treatment already determined.

Discounting without cost is guessing

The moment a customer asks for fifteen percent off is the moment the seller needs to know what the work costs. In most companies that number is not available in the room, so the decision is made on gut feel and defended afterwards with a margin report that arrives a quarter later.

Putting loaded cost on the line changes the conversation from whether the discount is allowed to whether the deal is still worth having. Those are different questions and only the second one matters.

A discount policy expressed in percentages is a policy about price. The thing worth governing is margin, and most quoting tools cannot see it.

Approval thresholds people actually follow

Approval matrices fail when they are slow. If a fifteen percent discount needs the VP and the VP is travelling, the deal either waits or the discount is restructured as something else that avoids the rule — a longer term, free implementation, an extra month.

So thresholds are evaluated on the combination that matters: discount depth, deal value, term length, and non-standard terms together, routed to whoever is authorised for that shape. The rule is shown on the quote, so nobody has to guess whether they need approval before asking for it.

Version three is the one that counts

Quotes are negotiated. The version that was accepted is frequently not the version anybody has saved locally, and reconstructing which scope was agreed is a familiar and avoidable argument.

Every revision is retained with the diff and the actor, and acceptance is recorded against a specific version. When the delivery team asks what was actually sold, there is one answer.

The obligation is decided here

Where a quote bundles product, implementation, and support, the revenue allocation is easier to determine while the commercial terms are being negotiated than months later from an invoice. Deciding it at quote time means it flows through the order and into the schedule without anyone revisiting the contract.

Limits

Where this does not help.

Not a configure-price-quote engine

Deeply configurable products with dependency trees and compatibility rules need a specialist CPQ. We cover the mid-market shape.

Cost data is the ceiling

Margin on a quote is only as good as the rate card and cost model behind it. Setting those up honestly is usually the first piece of work.

Not a document designer

Templates are configurable and clean. If you need pixel-level brand control over a hundred-page proposal, produce it elsewhere and attach it.

Questions

What people ask.

Does this replace our CRM quoting?
It can, or it can sit alongside it. Many customers keep opportunity management in the CRM and move quoting here for the cost and approval visibility.
Where does cost data come from?
Rate cards for labour, standard cost or last cost for product, and subcontractor rates where applicable. Getting these right is usually the first task.
Can approvals differ by deal shape?
Yes — discount depth, value, term, and non-standard terms are evaluated together rather than as separate rules, which is what stops people restructuring around the policy.
Are quotes e-signable?
Acceptance is tracked natively, and we integrate with DocuSign or Dropbox Sign where a formal signature is required.
What converts on acceptance?
Pricing, terms, discounts, approvals, and the revenue treatment carry into the order with no re-entry.

See what your quotes really earn.

Send two recent ones and your discount policy. We will show you where the margin goes.