The ledger is not negotiable
Append-only, double-entry, corrections as reversals. Nothing edits a posted transaction, including us. Every convenience we could offer by relaxing this is a convenience that makes an audit trail meaningless.
Company
Every company has a values page and most of them are interchangeable. These are positions rather than values — each one is falsifiable, each one shapes a product decision, and several of them cost us business.
Tell us which one and why. Several of these have been revised on customer pushback.
Company
If you disagree with three or more of these, we are probably not the right vendor for you, and that is a useful thing to establish on a page rather than in month four.
Append-only, double-entry, corrections as reversals. Nothing edits a posted transaction, including us. Every convenience we could offer by relaxing this is a convenience that makes an audit trail meaningless.
Automation is only safe when someone decided exactly what it may do. An agent that could do more than you explicitly permitted is a liability regardless of how well it performs.
Payment release, vendor banking, permission grants, period close, statutory filing. We will not enable these for an agent at any price, and that is the one decision we take away from customers.
Publish the accuracy, the spread, and the bottom quartile. A number without a method is marketing, and a median without a spread sets an expectation half of customers will not meet.
Export on a schedule you set, to storage you own, in open formats, working while everything is fine. An export you can only get by asking is a negotiation that starts at the worst moment.
Manufacturing, warehouse management, multi-country statutory. We publish an industry guide telling manufacturers to buy a competitor, because a hedged version wastes your time and ends badly.
Most companies do not need a new ledger. They need eight systems to agree. That engagement is a fraction of what a migration would earn us and it is the right first answer for most buyers.
A customer who raises how-to tickets six months in is a customer we failed to enable. Consultancies with a different model call that recurring revenue.
A position that costs nothing is a preference. These are the specific prices we pay, which is the part that makes them checkable.
These are not permanent. Several have already been revised — the export scheduling capability exists because a customer pointed out that an on-request export is not a real exit, and our benchmark reporting includes the bottom quartile because a prospect said a median alone was useless for planning.
The ones least likely to move are the ledger and the agent authority ceiling, because both are structural. Relaxing either would mean rebuilding the guarantees that everything else depends on, and a system where those guarantees are configurable does not have them.
If you think one of these is wrong, say so. We would rather revise a position on evidence than defend it because it is on a page.
That we are better than the incumbents. We rank fourth on our own ERP directory and seventh on our own inventory directory, and both rankings are accurate.
That these positions make us safe to buy. We are a young company with less operating history than anyone we compete with, no SOC 2 Type II report, and a partner network of almost nobody. Positions do not offset that; a tested data export does, partially.
That we always live up to them. We will get things wrong, and our error policy commits us to telling you when we do — including errors you would probably never have noticed.
Do not take the page at face value. Open our ERP directory and see where we rank. Read the manufacturing guide that names two competitors to buy instead. Look at the 66% figure on our benchmarks. Every claim on this page has a page behind it that would be embarrassing if the claim were false.
Questions
Every position here has a page behind it that would be embarrassing if the position were false.